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IMA's Strategic Plan

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IMA's Strategic Plan 2021–2024

Our strategic plan shapes IMA’s goals and actions through 2024, centering on delivering value to members, leading the industry, and ensuring operational excellence across India’s moving and mobility services.

Our Mission

To strengthen India’s moving industry by upholding high professional standards, encouraging innovation, and building strong partnerships that bring lasting value to all our members.

Strategic vision illustration

Our Vision For The Customer Relocation Experience

Moving Your Goods Becomes The Easy Part!

1

CREATE A WORLD-CLASS EXPERIENCE FOR MEMBERS

1.1
Upgrade digital platforms and tools to make member interactions smooth and efficient.
1.2
Build better systems and channels that enable strong, valuable connections between members and their customers.
1.3
Improve governance processes to boost the satisfaction, productivity, and impact of volunteer leaders.
Happy customer with relocation packages
2

Enhance the customer experience by ensuring professional and operational excellence

2.1
Establish and uphold industry benchmarks to ensure compliance and trust.
2.2
Offer clear operational best practices to help movers deliver excellent service.
2.3
Strengthen data collection and insights to give members valuable market intelligence for smarter, performance-driven decisions.
2.4
Continue investing in secure, efficient data sharing systems for the entire industry network.
Happy customer with relocation packages
3

Position IAM as the preeminent association for the moving industry

3.1
Boost member growth in target markets through focused investments in training, technology, advocacy, and other key areas.
3.2
Strengthen IMA’s reputation by promoting membership standards and service quality to industry stakeholders worldwide.
Happy customer with relocation packages

Strategic Plan FAQs

The current strategic plan covers 2021 through 2024. We evaluate and update our strategic priorities annually to ensure they remain relevant to our members' needs.

Members can participate through our committees, surveys, regional meetings, and by providing direct feedback to IAM leadership. We welcome all member input.

Our four pillars are: Member Excellence, Global Connectivity, Industry Advocacy, and Innovation. Each has specific initiatives outlined in the full plan document.

The complete strategic plan is available to members in the Resources section of our website. Log in to your member account to download the PDF.